Grievance Officer

Draft, for legal review. This document has not yet been approved by counsel.

Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules, 2021") and the Digital Personal Data Protection Act, 2023, Tracklist India has appointed a Grievance Officer.

• Name: [PLACEHOLDER]
• Address: [PLACEHOLDER]
• Email: connect@tracklist.in
• Working hours: Monday to Friday, 10:00 to 18:00 IST

What you can raise

• Content published by Tracklist India that you believe breaches the Code of Ethics under the IT Rules, 2021, is factually wrong, is defamatory or infringes your rights.
• Concerns about how we process your personal data.
• Any other complaint about the Site.

How to file a grievance

Email connect@tracklist.in with the subject line "Grievance" and include:

• your name and contact details;
• the link to the content concerned, or a description of the data issue;
• what you believe is wrong and the outcome you are seeking;
• any documents that support your complaint.

Timelines

• Acknowledgement: within 24 hours of receipt.
• Resolution: a decision communicated to you within 15 days of receipt.

If you are not satisfied

For complaints about content under Part III of the IT Rules, 2021, if you are not satisfied with our decision, or do not hear from us within 15 days, you may appeal to the self-regulating body of which Tracklist India is a member: [PLACEHOLDER: self-regulating body]. The rules also provide for oversight by the Ministry of Information and Broadcasting.

For personal data complaints, you may approach the Data Protection Board of India after exhausting this grievance process.

Records

We keep a record of grievances and their outcomes, and publish information about them where the IT Rules, 2021 require it.